Quality Policy

All Greenwich products come with a no-quibble lifetime warranty.

The only thing that really matters is that, if you’re not happy we would like you to get in touch so that we can put things right.

Greenwich products are hand made from natural materials and, with care, these materials will age beautifully over time. Before they reach you, the products have undergone rigorous durability testing to make sure that they are not only stunning now but that they remain that way.

All Greenwich cases come with a product which will cleanand feed the leather and a nice, soft cloth so that you can keep it in perfect condition for years to come. Some harsh cleaning products and cloths will strip the natural oils from leather so please be kind to your Greenwich case. If you need more of our leather feed, please get in touch.

To avoid cosmetic damage to your case, we recommend keeping it away from the harsh chemicals found in aerosol sprays, solvents, abrasives and sun creams.

We’ve taken a great deal of care to ensure that your Greenwich products reach you in perfect condition. If you’re not happy, please do get in touch – we’re here to get it right.

If your Greenwich case becomes damaged in the line of duty, we may well be able to help. We can often repair products and it’s worth mentioning here that we can alter products and design products to your requirement (or your company’s requirement too).

We are a small, passionate team and we’re proud of the Greenwich collection. If you love your Greenwich products, please tell the world; but if you don’t love them, please tell us and let us put things right.