Returns and Refund Policy

Easy Returns:

We know that Greenwich items are an investment worth making, in fact, we are so certain that you will love your purchase we are exceptionally proud to offer our Lifetime Exchange Warranty on all Greenwich items.

If at any point your Greenwich case becomes faulty, we will exchange for the same or similar model, free of charge, no quibbles. We additionally offer an exceptionally generous returns window of 90 days, even if your case has been used.

To make a return, simply contact us via our onsite Live Chat, or via hello@greenwich.design

Returns and Exchange FAQs:

Where can I return the product to?

Please return your items to:

Greenwich QA Department
Marlowe House, Unit B
Rudford Industrial Estate
Ford, Arundel
West Sussex
BN18 0BF
United Kingdom

Do I have to include anything when I return the product?

Please make a note of your Order Number, the reason for returning and whether you would like a refund or exchange in the returns package.

What is The Greenwich Lifetime Exchange Warranty?

We know our cases are expertly handcrafted from the finest materials, which will age beautifully over time. Therefore, we are able to offer our customers a Lifetime Exchange Warranty. If your case becomes faulty simply get in contact with the Greenwich team and we will arrange an exchange for the same or similar value item.

Can I return my case if used?

You may return your used case within the 90-day period for an exchange or refund providing that the case is not personalised.

Can I return a personalised case?

Unfortunately, we are only able to provide refunds or exchanges on personalised items if the item is faulty. If your item is faulty please send images and details to hello@greenwich.design

Do I have to pay for posting my return/exchange?

UK returns are free, please request a returns label by emailing hello@greenwich.design with your Order Number. International returns are dealt with on a case by case basis.

Can I exchange my order for a different item?

You can exchange your case, however, if you have personalised your case we only accept exchanges if the case is faulty.

How long will it take to process my refund?

Once the item has been returned to us, we ensure that your refund is processed within 24 hours. However, the time it takes for the funds to enter your account depends on your own bank provider.

Any additional questions you might have, please do not hesitate to contact us via our onsite Live chat, or email the Greenwich team at hello@greenwich.design