To check the status of your most recent order, please click on the link provided in the dispatch e-mail we sent you. If you order has been dispatched please see our Delivery options and charges section for our estimated delivery times. Although usually accurate, these shipping times are approximate so delivery may sometimes take a little longer than expected. We like to ask you to please wait at least five working days beyond your expected delivery date before contacting us, in case your products have been caught up along the way with the shipping service.
If you’re a registered Greenwich customer, you may check the status of your recent orders by logging into your account and going to ‘My Orders’.
If you wish to make changes to or cancel your order prior to dispatch contact our Customer Services team on live chat or email us at firstname.lastname@example.org so that we have the best chance of intercepting your order.
Greenwich ships all over the world; we’ll deliver to the UK, Europe, North & South America, Africa, Asia and Oceania. Unless you’re living in a remote island in the middle of the ocean, or residing in Antarctica, we’re pretty sure we’ll be able to get your parcel to you.
At present, Greenwich offers free shipping on all orders to the UK over £40 and just £5 for under – and that’s pretty speedy delivery, too. If you're ordering from outside of the UK, shipping is just £10.
All UK orders are shipped via Royal Mail Tracked 24® , If you’ve ordered to a UK address, you can expect your item to arrive within 1 working day.
All orders to Europe will take 5-7 working days. Orders to America, Asia or Oceania should arrive within 7-15 working days and are shipped via Royal Mail International Tracked.
If you place an order before 2pm BST, your order will arrive with you the next working day. Any later, and it’ll be the following working day.
To return an item, please enclose a note giving us your reason for the return, wrap the package securely and send it to the address below.
Greenwich Returns, Unit 1 Bridge Industrial Estate, Balcombe Road, Horley, RH6 9HU, United Kingdom
Please ensure that you return your item(s) to us within 30 days. If you’ve received a defective product, please provide a description of the fault and return the defective item to us in its original box (if any) with all accessories included. This returns policy does not affect your statutory rights.
To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days of receiving your parcel. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. Please include the following information with your return, if you’ve lost the order slip:
Order reference number E-mail address used to place the order Delivery name used to place the order A daytime contact telephone number (with country/area dialling code) Details of why you’re returning the item to us
If you’re unhappy with your order and you’d like to return the item(s) to us, you have 30 days to do this. Please ensure that you package your order appropriately and return the unused items to us. If you’ve received a defective product, please provide a description of the fault and return the defective item to us in its original box (if any) with all accessories included.
If something has caught your eye, but is out of stock please email email@example.com with the name of the item you’re after and we’ll be able to notify you when the product is either back in stock or will advise on its current status.
From time to time, Greenwich will offer customers discounts or special offers against certain products. If you’re interested in hearing about these offers, we suggest you sign up to our newsletter.
Greenwich operates in a very select range of bricks and mortar stores, Harrods (Knightsbridge) ; but you’ll only ever see the entire collection of Greenwich on our website greenwich.design. After 20 years in the industry, we know how much you have to sacrifice when it comes to margin, so by keeping our newest products exclusively online, we’ve taken out all of that headache and kept our products’ quality at the heart of our brand.