Last Updated : 02/12/2020
Greenwich Privacy commitment
Greenwich is committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998, GDPR (General Data Protection Regulation) 2018 and other applicable laws. You may contact Greenwich at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
What information do we collect & store?
Basic account information
When a customer registers at Greenwich.design via the checkout or directly we ask for the following information which is held in order to process your order:
- Email address
- First name
- Last name
- Address (Street)
- Telephone (not required)
All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive.
We keep a record of any email correspondence you send us, so we can track any problems or concerns you've had. Greenwich will keep this information legally for up to 6 years in line with our requirements under UK law.
If you would like to amend the information you have provided to us this can be done directly via My Account, or feel that what we currently have on record is incorrect, you may update the information by emailing: email@example.com
The password you set as part of your account when ordering or via the account confirmation email is encrypted and stored with us so no one has access to it. This password cannot be seen by any provider or by any member of the team including customer service. This is to protect your personal information and any updates to it. You can reset your password at any time by following the link here.
During the checkout process on site we store your credit card details (Card holder name, Card Number, Expiry Date and CVN) for a few seconds in memory while the order is processed via our Card processing provide (Realex see below). This information is communicated via SSL (Secure Socket layer) and is wiped once the transaction is authorised. Once the transaction is authorised we store the last 4 digits of the card number only. This is used to confirm identity and project against fraud.
If Paypal is used as the payment method then we store the email address of the paypal account in order to process the payment of the order and to confirm identity. No card details held by Paypal are shared with Greenwich.design.
How we use the information we collect
All the information Greenwich collect via the website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. Our agents, vendors, consultants, and other service providers may receive, or be given access to your information, including Personal Information and Usage Information, in connection with their work on our behalf. These service providers are prohibited from using your Personal Information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified information for other purposes.
We are committed to using your personal information only for:
1. Providing ability to shop remotely in line with the distance and selling act.
2. Technical administration of our website.
3. To market, promote, and drive engagement with the Services
We use your contact information to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Greenwich site. We communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
4. Customer support
We use your information to resolve any issues you might be having with an order or use of the site.
5. With your consent
We use the information about you where you have given us consent to do so for a specific purpose not listed above. For example quotes or testimonials for products you may have purchased.
Information collected automatically
The methods we collect this information:
- Cookies (see full detail below)
- Tracking pixels
Small image links known as tracking pixels are embedded in web pages across the site to monitor how users navigate the site, how they get to the site for services such as Affiliate networks and count content views.
- Embedded scripts
An embedded script is programming code designed to collect information about your interactions with the Site. It is temporarily downloaded onto your device from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or deactivated thereafter.
- Location identification technologies
We use your IP address to geographically locate the country you visit from to provide a better service on the site. This location can only ever see to the level of the country your visit comes from and is not GPS (global positioning systems) or the like.
Greenwich does not knowingly collect personal information from children under the age of 16. As stated in Greenwich’s terms and conditions, use of the site requires a minimum age of 16.
Who we share your personal information with
We do not share your data with any third parties except as provided in this policy or as required by law. We will not share personal data with third parties for Direct Marketing by those parties without your consent. We share your details with the following kinds of third parties, IT companies who support our website and other business systems, Operational companies such as delivery couriers, marketing services such as email marketing providers, Google/Facebook to show you products that might interest you while browsing the internet (This is based on your consent see our Cookie details below) and Data analytics websites to understand and improve our services.
The provider of our server and hosting environment, Sonassi does not work with your personal data in anyway, however they do have access to it as they provide the technology with which our platform runs as well as providing backups and fail safes.
Our ability to process payments is provided by Shopify Payments, whose payments processor and merchant banking is required for all debit/credit card transactions processed on the site.
When you join our Email marketing solution via the Checkout process or enable it via My Account, you give us consent to sharing your Personal information with Klaviyo, this information is only shared to provide you with marketing and product information from Proporta and NO other third parties. You can Opt out of this service any time by visiting My Account (See amending your personal data and preferences)
If you choose Paypal as a payment method on the site, then you are opting to provide paypal with your personal information and providing us with your Paypal email address, allowing us to link your payment via Paypal and our order. We have no access to your Paypal account at any time and the information you provide in Paypal is subject to Paypals terms.
When you join the Proporta mailing list you opt into joining our Facebook mailing list audience. This service allows you to have personalised advertising and to provide you with products that you may be interested in.
When you provide your details via Facebook for Customer service related enquires this information is held on file, we hold this information to provide you with the best service possible and to enable our team to communicate with you on the issue.
When you choose to contact us directly through Twitter and provide us with your personal information, you are doing so under Twitters terms of privacy see here.
As Greenwich’s international delivery service Royal mail is provided with all customer names and addresses that use that service in order to provide that delivery service.
UPS (United Parcel Service Inc.)
As provider of Greenwich’s primary tracked delivery service, UPS is provided with Names, Addresses and order details such as weight in order to provide a global tracked service. By choosing the “Premium Tracked & Signed” service at checkout you opt in to providing this information to UPS.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
In the required cookie, please add the cookie name and:
Used to better understand our users’ needs and to optimize this service and experience.
Opt-out link: here
How long we hold the information we collect
Basic Account information
We keep all order information for at least 6 years in accordance with UK Law and the processing of VAT. This information includes Name, Address, Product and the values both NET and VAT of the order.
Delivery tracking numbers or references
We keep the reference number for the delivery of your order as well as any tracking number for up to 1 year after the purchase, this is required for proof of delivery or charge back issues. After this point the information is removed from our system.
Customer service related enquires
We hold all customer service related queries and information on file regards less of where it comes from (email, phone, twitter, Facebook) and do so for five years. This information is held to enable Greenwich to monitor and provide its lifetime exchange warranty on all Greenwich products.
How you can review and amend the information we hold
Greenwich holds only the personal information required to provide you with the service.
The information we hold can be found above (What information we store about you) and which third parties we share it with can be found in (Who we share your personal information with).
If you would like to edit this information at ANY time this can be done via “My Account” section, this will allow you to amend your personal information or remove it. You can also set your preferences for marketing communications via third parties in this area of the site. If you do not have access for any reason you can amend your information by contacting support, which can be found here.
You also have the right for all information we hold to be removed, where it is not required by law for us to hold this information we will remove all personal information we hold on request.
Requesting all personal information
We can’t provide you with the detail of all customer service related queries etc as part of My Account, you can however request this from us. If you want to access your information, please send a description of the information you want to see and proof of your identity by post for the attention of the Data Manager, Proporta, Unit 3 Woodingdean Business Park, Brighton, BN2 6NX. We do not accept these requests by email in order to ensure that we only provide personal data to the right person.
Analytics and Advertising Tracking Technologies
Our Site uses Google Analytics and other service providers to help us learn about who visits our Site and what pages are being viewed. These analytics services may use tracking technologies. Information generated by these services (e.g., your IP address and other Usage Information) may be transmitted to and stored by these service providers on servers in the U.S. (or elsewhere) and these service providers may use this information for purposes such as evaluating your use of the Site, compiling statistic reports on the Sites’ activity, and providing other services relating to Site activity and other internet usage.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We may also engage and work with third parties such as Google and Facebook to serve advertisements on the Site and/or on third party Sites. These third parties may use tracking technologies to tailor ads to your interests based on your browsing of the Service and elsewhere on the internet, sometimes referred to as "interest-based advertising" and "online behavioural advertising, which may include sending you an ad on a third party service after you have left the Services (i.e., "retargeting").
You can also choose to opt out of this form of “interest-based advertising” by following the steps below under Cookie controls.
Do Not Track
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. http://www.allaboutdnt.com.
We are committed to ensuring that your information is safe and secure. In order to prevent unauthorised access to your information, we have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect online. The site is also always served in via HTTPS (SSL) so your data is encrypted at all times.
How do I turn cookies off?
You have complete control over what cookies we drop on your computer. We give you this control via a tool called Cookie control, which is the first thing to be shown to all new users. This tool allows you to opt out of cookies for services such as Marketing or Analytics if you wish too. You can control your settings via here at all times.
What are the different cookie control settings
There are certain cookies our service can’t function without, these allow us to make sure we know who you are for logins, remember your cart information if your connection is broken or cache site to make it faster, you can see these all outlined in the detailed cookie section above.
We use Google to gather site statistics and information on how you use the site. This information is anonymised and is only used to understand what we need to improve to make our services more enjoyable and simple.
Accept Recommendation Settings
By clicking “Accept recommendation settings” you agree to keep switched on Analytical and Marketing cookies and our Necessary cookies, so we are offering you the best possible service. You can find further information about the cookie tool we use here
Google Ads Settings
You can always change your advertising preferences with google via GoogleAdsSettings
All internet browsers like Internet Explorer or Safari allow you to change your cookies and turn them on or off. These settings are normally found in the 'options' or 'preferences' menu of your browser. The following links may be helpful, otherwise try the 'Help' option in your browser.
To turn off third party cookies set by advertisers, visit Your Online Choices website.
Other Useful links
If you want to read up even more on cookies and how they are used on the Internet, you can also visit:
Microsoft Cookies guide = http://windows.microsoft.com/en-gb/windows7/block-enable-or-allow-cookies
All About Cookies = http://www.allaboutcookies.org/
Controlling your personal information
If you no longer wish to receive further communication from Greenwich, including e-mail, post or any other form of communication, or you no longer wish to be contacted by any other company who you permitted us to provide your details to, please
Login to My Account here and you can manage your subscription and "opt out".
Alternatively e-mail firstname.lastname@example.org to unsubscribe from our communication, stating ‘UNSUBSCRIBE’ in the subject line.
All e-mail correspondence will feature a link to unsubscribe, if you would prefer to use this method.